Frequently Asked Questions

Ticket Information FAQs

If you made your purchase through our ticket office, we have a record of it under your name on the train manifest. Simply show proper identification to the ticket clerk, and you will be given your tickets.

Yes, just make your purchase as normal and give the reservationist the name of the person’s name picking up the tickets. Then give the confirmation number to the individual picking up the tickets. Our ticket agents will check the manifest, and distribute the tickets.

Advance ticket purchases are good until ten (10) minutes before the departure time of the train you have booked. As long as you arrive at the Ticket Office to pick up your tickets by then, you should have no problem getting aboard.

Seating is general admission except for The Polar Express Train ride which has assigned seats. General admission tickets guarantee the car you choose but not your seat. Polar Express Tickets require guests to sit in the seat they chose when the order was placed, and this cannot be changed. 

Tickets can be exchanged/cancelled based on availability 5 days prior to your scheduled event. (fees will apply).  Late arrivals cannot be refunded or exchanged.  Please notify our Call Center or Ticket Office immediately to insure timely processing.  Special event trains including Polar Express are non-refundable.  Tickets can be exchanged based on availability (fees will apply).

Riding The Train, Equipment FAQs

45 Minute trip down, 45 Minute trip back.

Consistent with most rail travel, trains do operate on a timetable and, the train really does leave at its scheduled departure time.

The train typically begins boarding 10-15 minutes before Departure, and tickets are scanned as you board the train.

Example: If you have tickets for the 11:00AM (EST) Fall Color Run, the train will board at 10:45 AM (EST) and depart at 11:00 AM (EST). 

WE CAN NOT HOLD THE TRAIN FOR LATE PASSENGERS.

If you have already purchased tickets and miss your departure, we might be able to transfer your tickets to another train ride during the present calendar year, however this is not guaranteed.  Tickets are sold as non-refundable and non-exchangeable.

Tickets for special events are non-refundable and non-exchangeable.

Coach seating does not include table cars. 1st Class Table cars are Cars 3 and 5.

None of the cars on the train are air-conditioned. During the colder months, and especially for our Polar Express trains, all cars are heated.

All cars now have windows, they may be opened or closed depending on the riders preference. 

Henderson Street beside depot is handicap only parking all others should park in gravel lot or at the factory across the street.

The Big South Fork Scenic Railway is located in the EASTERN TIME ZONE.  The railroad does observe Daylight Savings Time.  If you are traveling from the western part of the state, please ensure that you double check and plan ahead.  

Customers requiring wheelchair accommodations should contact the ticket office for reservations.

Yes there is wifi.